Here at Three Birds Yarn Studio, we strive to provide you with the best quality knitting supplies and want you to be happy with your purchase.
However, if you are not satisfied with your purchase, please follow the steps below and we will get you on track for a store credit/exchange:
1. Send an email to firstname.lastname@example.org with your order number and reference the product(s) you would like to send back. We will reply as soon as we can and provide the address where you can send the product back. Please note: you will be responsible for all shipping charges for the return.
2. The product must be returned in the condition that you received it.
3. You must submit your request for a return within 14 days of receiving your shipment.
4. Once we receive the product, we will email you with the store credit information.
And, if you have any more questions about this process, please do not hesitate to contact us at any time at email@example.com
NOTE: Wound skeins cannot be returned